FAQ - Vantex Mobile Parts & Repair Spares Wholesale
Q: What kinds of mobile repair parts does Vantex supply?
We specialize in the wholesale of premium mobile spare parts. Our core product line includes: Charging Boards/Ports, Flex Cables (including Power Flex, Main Flex, and Speaker Flex), Glass with OCA, and Sim Card Trays, as well as middle frames and back covers.
Q: Which mobile brands and models are your spare parts compatible with?
Our inventory is fully compatible with global mainstream and emerging brands, including: Apple, Samsung, Huawei, Xiaomi/Redmi, Oppo, Vivo, Realme, as well as brands popular in overseas markets like Tecno, Infinix, Itel, Moto, Nokia, and Google Pixel.
Q: Are there compatibility issues across different regional versions of the same phone model?
Yes, charging boards and main flex cables can have minor differences in antenna pins or connector layouts between US, European, Asian, or Chinese versions. We highly recommend confirming your local market's specific version or chipset (e.g., 4G vs. 5G) with our team before ordering to ensure 100% compatibility.
Q: How does Vantex perform QC and quality testing on flex cables and charging boards?
Quality is our lifeline. Before shipment, all Charging Boards undergo real charging current and OTG functionality tests. All Flex Cables are tested for tactile button feedback and electrical conductivity, minimizing your return rate.
Q: How is the shatterproof quality and alignment performance of your Glass with OCA?
Our Glass with OCA utilizes premium imported high-aluminum shatterproof glass substrates, delivering outstanding drop and scratch resistance. The pre-applied OCA adhesive offers high light transmittance and ultra-strong adhesion, preventing bubbles and lifting after lamination, even under extreme temperatures.
Q: What payment methods do you support? Do you require pre-payment in full?
We support payments through your designated China-based Buying Agents or Shipping Forwarders. For regular bulk orders, we require a 70% deposit and the remaining 30% balance before packaging and dispatch. Due to rapid price fluctuations in the parts market, orders cannot be modified or canceled once packed. We do not offer credit terms (Net D/A/P).
Q: Does Vantex have a Minimum Order Quantity (MOQ) for wholesale parts?
As a factory supplier, we support businesses of all sizes. We accept mixed orders of various models in small batches. The MOQ for regular flex cables and charging boards is as low as 10-20 pieces per item. For first-time clients, we offer a trial sample order service with a limit of 5 pieces each models.
Q: Glass with OCA and flex cables are fragile. How do you guarantee secure transit?
We implement strict shockproof packaging standards: flex cables are individually packed in high-grade anti-static ESD bags, while Glass with OCA is secured in custom foam-molded slots with reinforced outer packaging. This ensures zero damage during long-distance air or ocean freight.
Q: How long does dispatch take after order placement, and what is the shipping time?
We maintain ample inventory of hot-selling and standard models. Shipping times depend entirely on your selected logistics carrier or forwarder. Once full payment is confirmed, we deliver the goods to your designated forwarder within 24-48 hours. If the warehouse is outside Guangzhou, delivery typically takes up to 72 hours.
Q: What is the warranty period for the spare parts sold by Vantex?
We offer a 6 to 12-month warranty on all non-human-damaged spare parts, starting from the day you sign for the shipment. This long-term warranty is designed to give you peace of mind when stocking up on wholesale inventory.
Q: What is the return and replacement policy if I receive items with manufacturing defects?
Our after-sales policy is built on clarity and fairness:
- Eligibility: Defective items with manufacturer issues (non-human damage) are eligible for replacement, and clients must collect and return the defective parts to us.
- Exclusions: The warranty excludes damage from improper handling (drops, water exposure, pressure, or torn flex cables) and parts showing signs of installation (soldering, glue, or adhesives).
- Important Notice: Always dry-test parts before installation. Do not apply glue, tape, or solder to any parts until you have verified they function correctly. Once installed or modified, the warranty is void.
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